Frequently Asked Questions

Order Confirmation Emails

Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance. Unless we have notified you that we do not accept your order or you have cancelled your (see Cancellations), our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you (again via email confirming your items have been dispatched).

The order confirmation email is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If you require any information regarding your order(s) please contact us on 01753 307137 (Monday to Friday, 9am-5pm) or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Credit Cards

We currently accept Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, Visa Electron and Paypal for online order payments.

Make sure to provide accurate address and postcode information to prevent any errors or delays in delivery. Your delivery address must be in the United Kingdom. (We’re sorry we are currently unable to deliver to UK Overseas Territories & BFPO addresses).

Orders are processed and dispatched on business days only (Monday through Friday, excluding bank holidays).

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements.

Any times or dates stated on our Site for delivery are estimates only. bareMinerals will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time.

P.O. Boxes

We are able to deliver to P.O. Box addresses in the UK.

International Delivery

Unfortunately at this time we are unable to ship to any international locations outside of the United Kingdom, UK Overseas Territories and BFPO addresses.

Return process for website orders

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item (with receipt) in its original condition for a full refund within 30 working days of receipt for a refund. Please contact Customer Services on 01753 307137 (Monday-Friday, 9am-5pm) or email at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and Customer Service will explain to you how to proceed.

If you choose to return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, delivery charges are not refundable and you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel.

1. the product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description, or
2. the product delivered is not of a satisfactory quality, Bris Herbal Heal will, at its option, deliver to you a replacement product or refund to you the price paid.

The Returns Process

STEP 1. – Contact Customer Services

Contact us on 01753 307137 (Monday-Friday, 9am-5pm) or email at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used. 

STEP 2. – Returning the Product

We will email you our Return Address. Goods must be returned to us in their original condition at our given address within 14 working days of delivery. Please ensure that the returned parcel is properly sealed. 

Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. 

STEP 3. – Processing the Refund

If you have chosen a refund, we will process the refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery. You will receive email notification of your refund from us. 

This policy is only applicable to purchases made online at www.brisherbal.co.uk; we are unable to process returns for purchases made within a retail location. Refunds will be issued to the original form of payment as soon as possible, but in any event within 30 days. 

Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. 

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Your statutory rights remain unaffected. 

Please visit our Contact Us page or call 01753 307137 (Monday to Friday, 9am-5pm).

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet.