Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

Delivery information

How Can I Track My Order?

Order Confirmation Emails

Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance. Unless we have notified you that we do not accept your order or you have cancelled your (see Cancellations), our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you (again via email confirming your items have been dispatched).

The order confirmation email is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If you require any information regarding your order(s) please contact us on 01753 307137 (Monday to Friday, 9am-5pm) or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

What forms of payment do you acept online?

Credit Cards

We currently accept Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, Visa Electron and Paypal for online order payments.

What are your delivery cost and schedule
Table Caption
Delivery Options Price Timing
Royal Mail 2nd class £6.50 Delivery within 2-3 working Days

Make sure to provide accurate address and postcode information to prevent any errors or delays in delivery. Your delivery address must be in the United Kingdom. (We’re sorry we are currently unable to deliver to UK Overseas Territories & BFPO addresses).

Orders are processed and dispatched on business days only (Monday through Friday, excluding bank holidays).

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements.

Any times or dates stated on our Site for delivery are estimates only. bareMinerals will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time.

Do you deliver to PO Boxes and Internationally?

P.O. Boxes

We are able to deliver to P.O. Box addresses in the UK.

International Delivery

Unfortunately at this time we are unable to ship to any international locations outside of the United Kingdom, UK Overseas Territories and BFPO addresses.

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Returns & Cancellations

How Do I Return An Item?

Return process for website orders

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item (with receipt) in its original condition for a full refund within 30 working days of receipt for a refund. Please contact Customer Services on 01753 307137 (Monday-Friday, 9am-5pm) or email at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and Customer Service will explain to you how to proceed.

If you choose to return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, delivery charges are not refundable and you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel.

  1. the product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description, or
  2. the product delivered is not of a satisfactory quality, Bris Herbal Heal will, at its option, deliver to you a replacement product or refund to you the price paid.

The Returns Process

STEP 1. – Contact Customer Services

Contact us on 01753 307137 (Monday-Friday, 9am-5pm) or email at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used. 

STEP 2. – Returning the Product

We will email you our Return Address. Goods must be returned to us in their original condition at our given address within 14 working days of delivery. Please ensure that the returned parcel is properly sealed. 

Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. 

STEP 3. – Processing the Refund

If you have chosen a refund, we will process the refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery. You will receive email notification of your refund from us. 

This policy is only applicable to purchases made online at www.brisherbal.co.uk; we are unable to process returns for purchases made within a retail location. Refunds will be issued to the original form of payment as soon as possible, but in any event within 30 days. 

Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. 

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Your statutory rights remain unaffected. 

How Do I contact someone at Bris Herbal?

Please visit our Contact Us page or call 01753 307137 (Monday to Friday, 9am-5pm).

Products

Have A Question?

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Does your company test on animals or contain animal ingredients?
Our products are not tested on animals. We also do not work with any manufacturers that do animal testing.
Are Your products Paraben-Free
As a company we have made a strong commitment to not use Parabens in our products.
Are Your Products Gluten-Free?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
Are Your Products All Natural
We always strive to use natural, high quality ingredients sourced from reliable manufacturing partners from around the world. However to create products that provide the highest levels of safety and performance, we may need to use a synthetic derivative to achieve this when no reliable or effective natural alternative is available.